Orders are generally dispatched within 2 weeks of receipt. If you are not home at the time of delivery the Post Office will leave you a card. It is recommended that you provide a work address for delivery if no one is home during business hours.

We use the Postal Service for delivery of our parcels and their delivery standards are 3-4 days.

• New Zealand- Postage is charged at a flat rate of $12.00 per order.

• International - Delivery to countries outside New Zealand is charged at cost. Price depends on weight of goods.

Please help us to help you by reporting shortages or problems with your order within 7 days of delivery. This will enable us to assist you in rectifying the problem without undue delay. Any faulty or damaged stock will be replaced at no charge.

Products ordered incorrectly by customer, can be refunded if informed within 7 days of dispatch and in mint condition on return. Postage will be paid for by customer and a 10% administration charge will apply. Prior authorisation must be obtained before returning any goods. 

If you are unsure about how to place any part of an order please contact us before submitting it.